Returns and warranty

Returns

Items purchased through this store may be returned within 30 days of the purchase date.

To be considered for a refund or exchange, the item must be in its original packing, unopened, and accompanied by the invoice. We may research the original purchase and provide, limit, or decline a refund or exchange.

We may decline a return if:

• it is outside the 30-day period
• the item appears used, damaged, or opened
• original packaging, paperwork, parts, or accessories are missing
• there is no proof of purchase

There is a 30% restocking fee on returns inside the 30-day period. Return shipping must be prepaid by the purchaser.

Refunds

When a return arrives, we inspect it and email you that we received it, then whether the refund is approved or declined. If approved, a credit is applied to the original payment method within 15 days.

If an approved refund has not posted after 15 days, check for a pending transaction, then your financial institution. If it is still missing, email RMA@getjl.com.

Exchanges

We replace items that are defective or damaged. To exchange for the same item, email RMA@getjl.com and send the goods to:

Delivery time on an exchange can vary.

Warranty

Fixtures sold on this store have a 5-year manufacturer warranty.